Shipping & Returns
Shipping and Returns
The staff here at iM3 Pty Ltd do their utmost best to make sure your items are packaged correctly and to ensure they arrive safely. If there is a discrepancy between what you ordered and what you received or items are damaged in transit, please contact our friendly staff at iM3 on (02) 9420 5766 or sales@iM3vet.com (Monday to Friday 8:30 – 5pm AEDT) as soon as possible and within 14 days, and please have your invoice number ready.
All items must be returned within 14 days of purchase. We will not give a refund or credit if not reported within 14 days. Items must be unused and all packets sealed.
Freight is not refundable on items ordered incorrectly. Furthermore, items that require installation and/or assembly are not returnable or refundable.
Include in your package a signed letter stating the reason for your return and the original Invoice.
Product returns and exchanges
- Customers may return defective or not as described products within 14 days of purchase.
- Customers may return (at their own expense) non faulty unopened and undamaged products ordered incorrectly within 14 days of invoice.
- Customers will be charged the freight costs incurred by iM3 for delivering the goods and a 10% restocking fee will apply.
- Returns must be accompanied by a valid receipt and in unopened original packaging.
- Refunds will be processed within 14 days of receipt of returned goods.
Refund Policy - Please see iM3 Commercial Policy for more details.
SHIPPING RATES
The rate charged for shipping is based on the weight of your products and your location. Freight costs will be added to your final invoice when processed by iM3. Large items (Dental Machines & X-Ray as examples) require specialised packing and shipping — iM3 will provide a freight quote before dispatch.
Orders containing lithium batteries (e.g. cordless handpieces, lights, and battery packs) are classified as Dangerous Goods and will incur an additional handling surcharge.
Shipping Policy
Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
Carriers:
We use the following carrier to deliver our orders:
StarTrack
International orders may be subject to local import duties and taxes.
Failed & Missed Deliveries
If a delivery attempt is unsuccessful, StarTrack will leave a card at the premises. Please contact StarTrack using the details on the card to arrange redelivery or collection.
Multiple failed delivery attempts may result in a redelivery fee being charged to your account. Please ensure your delivery address is correct and that someone is available to receive your order during business hours.