Shipping & Returns

Shipping and Returns

The staff here at iM3 Pty Ltd do their utmost best to make sure your items are packaged correctly and to ensure they arrive safely. If there is a discrepancy between what you ordered and what you received or items are damaged in transit, please contact our friendly staff at iM3 on (02) 9420 5766 or (Monday to Friday 8:30 – 5pm AEDT) as soon as possible and within 14 days, and please have your invoice number ready.

All items must be returned within 14 days of purchase. We will not give a refund or credit if not reported within 14 days. Items must be unused and all packets sealed.

Freight is not refundable on items ordered incorrectly. Furthermore, items that require installation and/or assembly are not returnable or refundable.

Include in your package a signed letter stating the reason for your return and the original Invoice.

Refund Policy - Full refunds including shipping costs will be given in line with Australian Consumer Law.


The rate charged for the shipping of your order is based on the weight of your products, and your location. Freight costs will be added to your final invoice when processed by iM3. Large items (Dental Machines & X-Ray as examples) requiring specialised packing and shipping. iM3 will provide a quote on shipping these items before they are dispatched.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment (backordered items).

Shipping Policy


All orders are shipped within 48 hours Monday - Friday 8am - 5pm.


We use the following carriers to deliver our orders:

FedEx | Post | TNT | TOLL | Couriers Please | Sendle

International orders may be subject to local import duties and taxes.

iM3 products are intended for veterinary dental use by suitably qualified and trained users only.

Improper use, invalid licensing, lack of hygienic maintenance or non-compliance invalidates all claims and warranty.