Shipping & Returns

Shipping and Returns

The staff here at iM3 Pty Ltd do their utmost best to make sure your items are packaged correctly and to ensure they arrive safely. If there is a discrepancy between what you ordered and what you received or items are damaged in transit, please contact our friendly staff at iM3 on (02) 9420 5766 (Monday to Friday 8:30 – 5pm AEDT) as soon as possible and within 14 days, and please have your invoice number ready.

All items must be returned within 14 days of purchase. We will not give a refund or credit if not reported within 14 days. Items must be unused and all packets sealed.

Refund Policy - Full refunds including shipping costs will be given in line with Australian Consumer Law.


The rate charged for the shipping of your order is $25.00 +GST. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Free shipping is provided on all online orders that are processed and paid for online with a value of $450 or more and delivered within Australia.

Shipping Policy


All orders are shipped within 48 hours Monday - Friday 8am - 5pm.


We use the following carriers to deliver our orders:

FedEx | Post | TNT | TOLL | Couriers Please | Sendle

Large items (Dental Machines & X-Ray as examples) requiring specialized packing and shipping is excluded from the freight free policy. iM3 will provide a quote on shipping these items before they are dispatched.

International orders may be subject to local import duties and taxes.