Commercial Policy

iM3 Pty Ltd Commercial Policy

Purpose

This commercial policy outlines the principles and guidelines governing the commercial operations of iM3 Pty Ltd in Australia. It aims to ensure consistency, compliance, and customer satisfaction in our business practices.

This policy applies to all employees, contractors, and stakeholders associated with iM3 Veterinary Dental, covering sales, customer service, marketing, and product distribution.

Pricing Policy

  • Prices for products and services will be clearly communicated and displayed.
  • All pricing will be reviewed at least annually, considering market trends and cost fluctuations.
  • Discounts or promotions may be offered at the discretion of management and will be clearly defined.

Payment terms

  • Payments are 7 days from time of purchase unless otherwise agreed upon in writing.
  • Accepted payment methods include credit cards, bank transfers, and approved payment platforms.
  • Late payments may incur fees as specified in the payment terms.

Product returns and exchanges

  • Customers may return defective or not as described products within 30 days of purchase.
  • Customers may return (at their own expense) non faulty unopened and undamaged products ordered incorrectly within 14 days of invoice.
  • Customers will be charged the freight costs incurred by iM3 for delivering the goods and a 10% restocking fee will apply.
  • Returns must be accompanied by a valid receipt and in unopened original packaging.
  • Refunds will be processed within 14 days of receipt of returned goods.

Warranty

  • iM3 products come with a warranty that covers defects in materials and workmanship for a period of 12 months from the date of purchase unless otherwise stated . Warranty claims must be submitted with proof of purchase.

Customer Service

  • Our customer service team is available to assist with inquiries, complaints, and feedback.
  • We aim to respond to all customer inquiries within 48 hours.

Compliance & Ethics

  • All employees must adhere to relevant laws and ethical standards in their dealings with customers and suppliers.
  • Any form of discrimination, harassment, or unethical behavior will not be tolerated.

Confidentiality

  • Customer information will be handled with the utmost care and confidentiality, in compliance with the Australian Privacy Principles (APPs).
  • Personal data will only be used for legitimate business purposes.

Review and amendments

This policy will be reviewed annually and may be amended as necessary to reflect changes in the business environment, regulations, or operational practices.

Contact information

For questions or concerns regarding this policy, please contact our customer service department at +61 2 9420 5766 or sales@im3vet.com .